About Stark County Board of Developmental Disabilities (Stark DD)

Stark DD connects individuals and families with services that persons with developmental disabilities need for health, safety, education and quality of life. Approximately four million Americans have developmental disabilities, which can occur in any family regardless of background.

Digital Process Transformation Challenge

Stark DD faced the challenge of replacing their existing business process management (BPM) platform. They needed a future-proof digital process platform that could provide cloud and/or on-premise integrations, with concurrent licensing and the ability to integrate SharePoint, ERP and/or CRM platforms, preparing themselves for AI.

Key requirements:

• Cloud-enabled and concurrently licensed platform.
• Increased process flexibility around ERP and CRM upgrades, API's and ease of use.
• Maintain compliance with other software versions to avoid costly ERP CRM upgrades and IT expenditures.
• Avoid losing running business processes during upgrades.

Solution Implementation

Clear Process Solutions (CPS) partnered with Stark DD to implement a comprehensive Hyperautomation solution:

• Rapidly transitioned from legacy BPM workflow platform to a new advanced Hyperautomation platform
• Launched new process platform without disrupting existing business processes
• Enabled integration with both cloud and on-premise
• Implemented low-code approach to save time and money

Results and Benefits

6 business processes converted to the new platform in just one month

1. Achieved technology independence, allowing faster adaptation to business changes at half the cost
2. Implemented Solution Insights to visualize, track, and improve business processes
3. Successfully automated key processes including:
   • PO Request - Work Orders
   • Mileage Reimbursement
   • Employee On-Off Boarding

Conclusion

By partnering with CPS, Stark DD successfully modernized their digital processes, gaining flexibility, efficiency, and cost savings. The hyperautomation services provided by CPS enabled Stark DD to rapidly transform their operations while maintaining business continuity and positioning themselves for future growth and adaptability.