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Regional Grocery Store Chain Aligns Data & Analytics Strategy to Business Strategy
Overview
In the past, the regional grocery store chain had different teams that tried to implement data & analytics tools. In the end, this failed to solve their problem. They realized tools were not the solution to their data & analytics challenges. The organization needed to take a step back. They recognized they needed to define their data & analytics strategy and align that strategy to their business strategy.
Key Challenges
The grocery store chain’s CFO reached out to CPS for guidance regarding their organization’s data & analytics strategy. After discussions with the CPS team, it was determined that most of their challenges are commonly found in other organizations. When it comes to working with data effectively, the regional grocery store chain’s top challenges were:
Lack of data visibility across the organization
Complex data access processes, with heavy burden on IT
Pockets of “shadow IT“
Need for company-wide agreement on KPIs and data definitions
Results
CPS and the grocery store chain partnered together to create their data & analytics roadmap. To do so, CPS conducted interviews with employees at each level of the organization. The goal was to understand the regional grocery chain’s:
- Overall business strategy
- Insight into their current process
- Identify any gaps or needs in the current state
Leveraging CPS’s proprietary SINC (Strategy, Insights, Needs, Culture) interview process and training in the “Art of Listening”, the data challenges employees faced were uncovered. Using the knowledge gained from the interviews, CPS and the grocery store chain created a holistic data & analytics roadmap. To ensure a successful implementation, the grocery store chain is focusing on data governance, modernizing their technology stack, change management, training, and better communication across the organization.
100%
aligned business strategy to data & analytics strategy
100%
employee alignment to data & analytics roadmap
100%
roadmap aligned to culture
100%
executive leadership alignment
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