March 5, 2026

As HP Hood broadened its use of Precisely Automate (Evolve and Studio), the team—led by James Starbuck saw opportunities to strengthen visibility and governance across high-volume automations. Rather than accept routine “noise” as part of scale, James set a goal to make success more transparent and exceptions easier to manage so the platform could support strategic growth with greater confidence.

To advance that goal, HP Hood partnered with Clear Process Solutions to implement Evolve SmartTools with BPMS SolutionCARE (managed service expertise/capacity support for Evolve and SAP MDM, Automation AI)—a combination that adds proactive oversight, safe job controls, and guided support without disrupting business workflows. With capabilities like SmartJobs and SmartLogs for managing background jobs and consolidating logs, SmartArchive for self-service access to historical process data, and SmartProcess for correcting in-flight workflow data, the team shifted from manual detective work to deliberate, governed automation—backed by performance reviews, coaching, and continuous improvement through SolutionCARE.

We didn’t just need more data—we needed the right tools and expert support to resolve issues and have visibility without breaking workflows,” James explained.

Proactive Governance with SmartTools for Precisely Automate

SmartJobs & SmartLogs: Allows administrators to safely manage background jobs and aggregate logs across servers without direct server access, identifying stuck processes before they impact the business.

SmartArchive: Simplifies historical data retrieval by exposing archive search through an Evolve form, removing the need for elevated admin permissions for business users.

SmartProcess: Enables admins to correct data within live workflows, ensuring successful completion without the need for restarts or risky workarounds.

User and Group Reporting: Provides automated views of roles and access, making audits and access reviews significantly faster and more reliable.

Strategic Evolution with BPMS SolutionCARE

Beyond technical tools, the SolutionCARE framework integrated essential growth benefits into HP Hood’s operations:

Performance Maintenance & System Configuration: Through periodic system reviews and database tuning, HP Hood ensures high performance and security alignment for their SAP investment.

Continuous Improvement: James leverages Solution Enhancements and New Development (for tasks under 8 hours) to keep applications evolving alongside business needs.

Roadmapping & Proof of Value: Short-duration Blueprinting meetings align HP Hood’s automation strategy with their digital roadmap, ensuring every update provides quantifiable value.

Expert Support & Coaching: With Production Issue Resolution and 1-on-1 Mentoring, the team can ask any platform-related question and receive timely, expert guidance.

By combining these specialized tools with the comprehensive support of BPMS SolutionCARE, HP Hood has transformed its automation environment.