Strategic Services
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Learn MoreIn today’s fast-paced economy, divestitures, acquisitions, and organic growth can impact business priorities. Evoqua, a global leader in helping municipalities and industrial customers protect and improve water, has to balance these business priorities. They also must balance operating multiple business lines that vary in service offerings based on location. The master data team was looking for ways to make updates to SAP records with automated forms and workflows.
After Evoqua divested from Siemens, they inherited a customized SAP ERP environment. To improve business profitability, they needed to update this environment. Their key challenges included:
Outsourced data input
Inaccurate data and duplicate customer and vendor records
Countless hours spent by master data team reviewing requests
A team at Evoqua began to search for a tool that would identify poor quality data that required cleansing, and cleanse that data, all while helping them build guardrails and rules around the addition of future data into the ERP system.
Evoqua started their SAP master data journey with a project that helped improve the accuracy of customer and vendor data through mass maintenance. After using Winshuttle Studio to extract customer records from SAP into a spreadsheet, they worked with a third-party data quality provider to review and correct customer records. By implementing Winshuttle Transaction Scripts to match and update SAP ERP records using the cleansed data, they saved a massive amount of time and vastly improved their data quality. Subsequently, Evoqua used automated forms and workflows to create or update customers and vendors in SAP ERP which previously was a manual, cumbersome review and approval process.
By automating workflows, the company no longer involves users in the process who do not need to be included and reduced manual work for customer and vendor requests, resulting in cleaner data. Their forms and workflows now include all required business rules, so they collect only data that is essential in each step of the request. This new process allows customers and vendors to be onboarded faster, leading to increased customer and vendor satisfaction and faster cycle times for invoicing and payments. Finally, Evoqua increased visibility of the process through dashboards that provide users with direct visibility into their requests via CPS Process BI.
100%
customer / vendor satisfaction
100%
improved data quality
50%
reduction in manual data input
65%
improved cycle time for fulfillment and procurement processes
“For both mass data maintenance and form and workflow solutions, the CPS / Winshuttle approaches help Evoqua keep data quality high.”
Sr. Project Manager / Business Analyst
Evoqua Water Technologies
Leverage our strategic services team to lay the foundation for your automation and data success.
Learn MoreOur technical services team will choose the right technology to achieve your desired results.
Learn MoreMaintain your solutions through continuous improvement while maximizing your technology investment.
Learn MoreWork with our digital transformation advisors to identify what technology and professional services can be leveraged to solve your challenges.
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