Overview

In today’s fast-paced economy, divestitures, acquisitions, and organic growth can impact business priorities. Evoqua, a global leader in helping municipalities and industrial customers protect and improve water, has to balance these business priorities. They also must balance operating multiple business lines that vary in service offerings based on location. The master data team was looking for ways to make updates to SAP records with automated forms and workflows.

Key Challenges

After Evoqua divested from Siemens, they inherited a customized SAP ERP environment. To improve business profitability, they needed to update this environment. Their key challenges included:

• Outsourced data input
• Inaccurate data and duplicate customer and vendor records
• Countless hours spent by master data team reviewing requests

The team searched for a tool that would identify poor quality data requiring cleansing while building guardrails and rules around future data entering the ERP system.

Solution

Evoqua started their SAP master data journey with a project to improve the accuracy of customer and vendor data through mass maintenance. By using Winshuttle Studio to extract customer records from SAP into a spreadsheet, they worked with a third-party data quality provider to review and correct customer records. By implementing Winshuttle Transaction Scripts to match and update SAP ERP records using the cleansed data, they saved a massive amount of time and vastly improved their data quality.

Subsequently, Evoqua used automated forms and workflows to create or update customers and vendors in SAP ERP which previously was a manual, cumbersome review and approval process.

By automating workflows, the company no longer involves users in the process who do not need to be included and reduced manual work for customer and vendor requests, resulting in cleaner data. Their forms and workflows now include all required business rules, so they collect only data that is essential in each step of the request. This new process allows customers and vendors to be onboarded faster, leading to increased customer and vendor satisfaction and faster cycle times for invoicing and payments.

Finally, Evoqua increased visibility of the process through dashboards that provide users with direct visibility into their requests via CPS Process BI.

Results

• 100% customer / vendor satisfaction
• 100% improved data quality
• 50% reduction in manual data input
• 65% improved cycle time for fulfillment and procurement processes