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Automated Customer Create Process Drives Profitable Growth
Overview
A global supplier of industrial gases is currently using a Winshuttle-based form and workflow solution to create Sold To customers in Canada. However, the team now wants to create a new, customized solution specifically for U.S. Helium customers, based largely on the existing solution used in Canada. The new solution will be tailored to the needs of Sold To customer types in the U.S. Helium market, with some changes and enhancements to fit their specific customer create setup requirements.
Key Challenges
The top challenges the organization faced were:
Data errors
Lack of checks and balances involving SAP environment
Business inconsistencies between U.S. and Canada
Current process causing employee dissatisfaction
Results
Thanks to proactive data management, which utilizes CPS Winshuttle Foundation for guided user automation, the organization has been able to streamline their processes. This has resulted in significant time savings and improved efficiencies. The automation has also led to improved data and process alignment between their U.S. and Canada operations. This operational alignment has resulted in better engagement, training, and involvement of their commercial team. By optimizing their processes with the help of CPS, the global leader has been able to increase their market share and drive profitable growth in their operations.
100%
reduction in non-value-add activities
0
data errors in SAP
25
5 minutes
reduced throughput time per account
100%
visibility into U.S. customer create process
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